Welcome to Epiroc B2B Profile Store! Look around as Guest or Click Login / Create Account at top bar! 

FAQ

Multiple shipping addresses

Question:

Can I save more than one delivery address to my account?

Answer:

Yes.

Question:

Can I request that the contents of one order are sent to several delivery addresses?

Answer:

No. In order to have items sent to several delivery addresses, you must create a separate order for each delivery address.

Comments to the warehouse

Question:

Where do I give instructions to the warehouse about my order?

Answer:

You can add a comment in your order form (max 30 characters) or write to profilestore@creon.se.

 

Stock and items

Question:

Is there any stock info available?

Answer:

The stock value of each product is displayed in real time so you will always know the amount in stock.


Payment

Question:

What are the payment terms?

Answer:

Invoice 60 days net for all Epiroc employees buying products for B2B purposes. The Profile Store is a B2B web shop open to Epiroc companies, distributors and dealers. 

Private Customers

At the moment we are unable to deliver to private consumers from the Profile Store (B2B).

Question:

Can I request monthly invoice?

Answer:

If you are interested in one monthly invoice, please send an email with the request to Creon.

 

Security

Question:

How to handle the data protection law policy with external buyers?

Answer:

The Data protection law is guaranteed by Creon Promotion (regarding internal and external users). Creon is committed to the Data Protection Directive (EC Directive 95/46/EC) and Electronic Communications Privacy Directive (EC Directive/2002/58/EC.

Question:

What is the security level of the portal, especially in respect to credit card payment?

Answer:

Credit card payment uses SSL 128-bit encryption and is PCI certified by VISA/Master Card. The users' accounts to the web shop are password protected, but do not uses encryption. There have been no successful attempts of hack attacks or frauds. Uptime of our server is close to 100%.

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